Privacy policy

Last updated: October 2026

1. Who we are

This website is operated by The Queensbury Group (“Queensbury”, “we”, “us”, “our”). The Group includes businesses providing strategy, interiors and fit-out, project management, property, infrastructure and legal services. Legal services are provided by QCL Associates LLP, a limited liability partnership registered in England and Wales (registered number OC412213), authorised and regulated by the Solicitors Regulation Authority (licence number 669878).

The Queensbury business you contact or instruct is the controller of your personal data for that relationship. If you instruct QCL Associates LLP, it is the controller for your legal matter and will give you further information in its client care letter and terms of engagement.

Contact us about this policy or your personal data at info@thequeensburygroup.com, by phone on +44 (0)20 7096 2041, or by post at Unit 1, Crossinglands Business Park, Aspley Guise, Milton Keynes, MK17 8HZ.

2. The personal data we collect

• Contact and identity details such as your name, job title, organisation, email address, phone number and postal address.
• Enquiry details you choose to give us about your project, business or legal matter.
• Client and service records such as correspondence, instructions, contracts, invoices and payment details.
• Identity and verification documents where the law requires us to check them, for example anti-money laundering checks for legal services.
• Immigration and personal information needed for private client and immigration matters, which may include special category data. We only process this where it is necessary for your matter and permitted by law.
• Business contact data about suppliers, subcontractors, referral partners and other business contacts.
• Recruitment data if you apply to work with us.

We collect this data when you contact us, submit the website enquiry form (which sends your details and message to us for handling by email), instruct us, attend our events or meet us, and from public sources such as Companies House and LinkedIn, referrers, and identity verification providers.

3. How we use it and our lawful bases

Purpose	Lawful basis
Responding to enquiries and preparing proposals	Legitimate interests; steps before entering a contract
Providing our services and managing your account	Performance of a contract
Identity, anti-money laundering, regulatory and record-keeping checks	Legal obligation
Managing relationships with suppliers, partners and referrers	Legitimate interests
Sending business updates, insights and event invitations	Legitimate interests for business contacts; consent where the law requires it. You can opt out at any time.
Establishing, exercising or defending legal claims	Legitimate interests; legal claims
Running and improving this website and keeping it secure	Legitimate interests

Website analytics and cookie preferences

We use Google Analytics 4 (GA4) to help us understand how visitors use our website and whether contact enquiries are successfully submitted. This may involve information about pages visited, interactions, device and browser information, and approximate location derived from technical data. We do not intentionally send the name, email address, telephone number or message entered into our enquiry form to Google Analytics.

Google Tag Manager helps us manage website measurement tags. We use CookieYes to present cookie choices and communicate your preferences to Google through Consent Mode. Optional analytics cookies are not enabled unless you agree to them. Depending on your choices and the consent configuration, Google may receive limited, cookie-free measurement signals even where analytics cookies are declined. You can accept or reject optional cookies using the cookie banner and revisit your preferences using the cookie settings control. For more information about cookie categories and how to manage them, see our cookie policy.

4. Who we share it with

We share personal data only where needed, with: other Queensbury Group businesses involved in your project or matter; professional advisers, consultants, subcontractors and suppliers working on your instruction; IT, email, hosting and document management providers; banks, insurers, auditors and identity verification providers; and regulators, courts, government bodies and law enforcement where the law requires it. We do not sell your personal data.

5. International transfers

Some of our service providers may store or process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the UK International Data Transfer Agreement or Addendum.

6. How long we keep it

We keep personal data only as long as we need it for the purposes above. Enquiry data is generally kept for up to two years if you do not become a client. Client and matter records are generally kept for at least six years after the end of the relationship, and longer where the law, our regulators or our insurers require it.

7. Keeping it secure

We use appropriate technical and organisational measures to protect personal data, including access controls, secure systems and confidentiality obligations on our staff and suppliers.

8. Your rights

Under UK data protection law you have the right to access your personal data; correct inaccurate data; ask us to delete it; restrict or object to our use of it, including objecting to direct marketing at any time; ask for data you gave us to be transferred to you or another organisation; and withdraw consent where we rely on it. Some rights are limited, for example where legal privilege or our regulatory obligations apply. To use any of these rights, contact us using the details above. We will respond within one month.

9. Complaints

If you have a concern about how we use your data, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

See also our cookie policy.